Expert Tips & Tricks
Basic Maintenance Tips
Use your electric scooter to commute, run errands, or anything. It makes everything more fun.
Goodwin will subsidize up to $100 a month (subject to income tax) for employees.
Your scooter gets shipped directly to your office.
Arrives almost completely assembled. Only one bolt to fasten!
It will be used to ship your scooter back should you ever need specialty care or you end your subscription.
included with every vehicle
Our vehicles come covered by a robust theft insurance with a $500 deductible.
Our plans include regular free preventative maintenance (tune-ups) and labor for any repair.
Reach our full time support team anytime. They will respond within 24 hrs and help solve your issue quickly.
Nope! No license needed to ride Ridepanda e-bikes, e-scooters, and pedal bikes in the US.
Okai scooters require minimal set up before you are road ready. Check out their Quick Start Video for a walkthrough of the set up steps. You can also find additional product information at okai.co.
The subscription is month-to-month. There is a 1 month restock fee if you’d like to end your subscription. After 12 months, the restock fee is waived. If you leave your employer, move to another office, or are injured you do not have to pay the restocking fee when ending your subscription.
Yes! If you should ever need warranty or repair work in the future, that box is what you will use to quickly ship your scooter to Ridepanda to get it repaired. Ending your subscription? You’ll need the box for that too.
If you damage your vehicle accidentally, contact Ridepanda as soon as possible with the following information:
• Where and when the accident happened.
• How the accident happened.
• Documentation of damage to the vehicle, such as pictures and video.
A Ridepanda team member will further assist you in making your accident claim. You have a $100 deductible on accidental damage as part of your Ridepanda subscription. You are liable for damage caused by misuse or negligence of your vehicle. Please see the program Terms and Conditions.
If your vehicle is stolen, contact Ridepanda at support@ridepanda.com within 48 hours of theft. Be sure to include the following information:
• A police report or police report ID number.
• An image of the broken lock or site of the theft.
• And a description of how the vehicle was locked and where before it was stolen.
A Ridepanda team member will assist you in documenting the theft to give you the best chance of recovering your vehicle. Theft insurance with a $500 deductible is included in your subscription. Be aware that failure to follow the steps above could disqualify you from your theft insurance. See your Terms and Conditions.
For employees, Goodwin will subsidize up to $100 per month (subject to imputed income tax). Any cost over the $100 subsidy will be paid directly to Ridepanda by the employee.
Partners are responsible for the full cost at the corporate rate. Vehicles that are priced below $100 per month will have a $0 out of pocket expense due to Ridepanda and the full monthly cost will be deducted from the partner’s monthly draw check. For vehicles that are priced above $100, the partner will pay the amount over $100 directly to Ridepanda each month and $100 will be deducted from the partner’s monthly draw check.
Your scooter, on-demand repair and regular maintenance through PandaCare, and theft and accident insurance are all included in your subscription. You will pay a deductible of $500 in case of theft and $100 deductible on damage to your vehicle in case of an accident. Please be sure to securely store your scooter to prevent theft.
PandaCare includes: free regular maintenance, adjustments, and repairs due to normal wear and tear 4x per year. If you require service, please email support@ridepanda.com. Pandacare will only cover the cost of labor for maintenance and repair work, not for replacement components beyond reasonable wear and tear.
You will need to view and agree to terms & conditions before you check out (here’s the link for our T&C). You can also email support@ridepanda.com for a copy of the terms & conditions.
