Returns
Vehicle | Return Policy |
|---|---|
| Ariel Rider X-Class | |
| Aventon Pace 500 Step-Through | |
| Aventon Sinch | |
| Batch The E-Bike | To qualify for a return: Returns will be accepted within 30 days of purchase. The item(s) must be in new, unused condition with original packaging. Proof of purchase required. A refund will be applied to the original card used in the transaction. |
| Bike Friday Ever-E-Day Super Cargo | To take advantage of this guarantee, you must notify our service department (800.777.0258 / service@bikefriday.com) within 30 calendar days of your receipt of your bike of your intent to return the bike, and we must receive it in our possession within 35 calendar days of you taking delivery of the bike. We also accept returns on parts within 30 days as long as the part is unused and undamaged. Processing your refund usually takes 2-6 weeks from the time that we receive back your returned item(s). |
| Blix Packa | Blix has a 30-day return period from time of shipment for any orders. To see the full Returns and Exchanges term |
| Blix Vika+ | Blix has a 30-day return period from time of shipment for any orders |
| Delfast Top 3.0 | The refund period expires 14 days after the day you received your item. |
| Doohan iLark | 30 day free returns |
| Doohan iTank | |
| Espin Nero | Within 14 days of the delivery date Customer pays $175 shipping fee (withheld from refund) After 14 day, subject to up to a 20% restocking fee (withheld from refund).No returns are accepted after 30 days except in extreme cases of malfunction |
| Gotrax XR Ultra Folding | 30 day returns with shipping fee, subject to 30% restock fee |
| Inokim Light 2 | |
| INOKIM OX (Super Edition) | There are no returns for open or used items if they can be fixed by changing a part. It is the buyer's responsibility to return the goods to us, so please ensure you repackage the products efficiently and take out courier insurance if returning by courier, any damage during transport back to us will be the customer responsibility. There are no returns on charger and batteries unless defective on arrival when buying a new scooter. |
| Kickbike eCruise Electric | |
| Lectric XP | 14 day returns with shipping fee |
| Mate X | 15 day returns with shipping fee, subject to restock fee |
| Monday GEN7 | 30 day returns with shipping fee |
| Monday Gateway Motorbike | Delivered motorbikes can be returned in the original packaging within 30 days after delivery. Monday Motorbikes Merchandise may be returned within 30 days of receipt by the customer. The merchandise has to be in new condition to qualify for a full refund. If the product was received in a box, it must be shipped back in the same packaging in which it was received. Shipping will be through Monday Motorbikes' USPS account. All refunds will be processed within 15 days of Monday Motorbikes receiving the returned product. |
| Niu M-Series | |
| OHM Discover | 30 days |
| Okai ES500 | |
| Onyx RCR - 72V | |
| Propella 7-Speed (V3.4) | |
| Ride1UP Core-5 | 30 day returns with free shipping |
| Segway Dirt E-Bike X160 | 30 day returns with shipping fee, subject to 10% restock fee |
| Segway Ninebot Kickscooter Air T15 | |
| Segway Ninebot MAX | 30 day returns with shipping fee, subject to 15% restock fee |
| Segway Ninebot ES2 with SEAT | 30 day returns with shipping fee, subject to 15% restock fee |
| Segway Ninebot ES2 | 30 day returns with shipping fee, subject to 15% restock fee |
| Segway Ninebot ES4 | 30 day returns with shipping fee, subject to 15% restock fee |
| Segway Ninebot MAX G30LP | 30 day returns with shipping fee, subject to 15% restock fee |
| Sondors X | We accept returns within 90 days of original ship date as long as the item is in the original sealed product box, unopened, and undamaged. Shipping costs are non-refundable for change of mind returns. No returns will be accepted for items shipped to Europe via the iParcel service. |
| Super 73 S1 | We stand by the quality of our products and do not accept returns on used or opened items |
| Super73 Z1 | 15% restock fee on unopened items, no returns on used |
| Torrot Muvi | |
| Vela Ebike | |
| Mercane WideWheel Pro | 15 day returns with shipping fee |
| Wing Bikes Freedom 2 | Only 5 day returns, with $98 fee |
| ZuGo Rhino Step-Thru | Must return within 14 days of receiving bike The bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it Original box must be sealed, professionally packed and strapped before reshipping |
| e-TWOW The New GT 2020 | We stand by the quality of our products and do not accept returns on used or opened items. Cancelled scooter orders, items that are refused at delivery, and unopened scooter shipments are subject to a 15% re-stocking fee which will be deducted from the total refunded amount at the point of return. |