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Returns
Vehicle | Return Policy |
|---|---|
| QuietKat Apex 750 Watt E-Bike | |
| Ariel Rider X-Class | |
| Ariel X Class 52V | Must be returned within 14 days of receiving in sealed, unopened box. Customer pays return shipping fee. Subject to up to a 25% restocking fee. |
| Aventon Pace 500 Step-Through | |
| Aventon Sinch | |
| Blix Aveny | |
| Batch The E-Bike | To qualify for a return: Returns will be accepted within 30 days of purchase. The item(s) must be in new, unused condition with original packaging. Proof of purchase required. A refund will be applied to the original card used in the transaction. |
| Bike Friday Ever-E-Day Super Cargo | To take advantage of this guarantee, you must notify our service department (800.777.0258 / service@bikefriday.com) within 30 calendar days of your receipt of your bike of your intent to return the bike, and we must receive it in our possession within 35 calendar days of you taking delivery of the bike. We also accept returns on parts within 30 days as long as the part is unused and undamaged. Processing your refund usually takes 2-6 weeks from the time that we receive back your returned item(s). |
| Blix Packa Genie | Blix has a 30-day return period from time of shipment for any orders. To see the full Returns and Exchanges term |
| Blix Vika+ Flex | Blix has a 30-day return period from time of shipment for any orders |
| Carbo Model C | |
| Zetazs Castle 3 Wheel Electric Scooter | |
| Charge City Low Step | |
| Charge City | |
| Cycleboard Elite Pro | |
| Cycleboard Golf | |
| Cycleboard Rover | |
| Delfast Top 3.0 | The refund period expires 14 days after the day you received your item. |
| Detroit Bikes E-Sparrow | No questions asked 30-day return policy |
| Dirwin Seeker | |
| Dualtron Mini Electric Scooter | Return Policy not listed |
| Espin 21 Flow | |
| Espin 21 Sport | |
| Espin Aero | |
| Espin Nero | Within 14 days of the delivery date Customer pays $175 shipping fee (withheld from refund) After 14 day, subject to up to a 20% restocking fee (withheld from refund).No returns are accepted after 30 days except in extreme cases of malfunction |
| Espin Nesta | |
| Ettrone Ali | |
| Ettrone Una | Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. In order to receive your refund please follow the steps below: Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for the refund. |
| Fuell Flluid E-Bike | |
| Gotrax XR Ultra Folding | 30 day returns with shipping fee, subject to 30% restock fee |
| Inokim Light 2 | |
| INOKIM OX | There are no returns for open or used items if they can be fixed by changing a part. It is the buyer's responsibility to return the goods to us, so please ensure you repackage the products efficiently and take out courier insurance if returning by courier, any damage during transport back to us will be the customer responsibility. There are no returns on charger and batteries unless defective on arrival when buying a new scooter. |
| QuietKat Jeep Electric Mountain Bike (750 Watt) | |
| Kickbike eCruise Electric | |
| Kimi 3 Wheeled Scooter | |
| Lectric XP 2.0 | 14 day returns with shipping fee |
| Levy Original | |
| Levy Plus | 2 weeks for a refund |
| Magnum Cosmopolitan Gen II | |
| Magnum Pathfinder 350W | |
| Magnum Pathfinder 500W | Within 14 days of the delivery date Under 10 miles on the odometer Must be in like-new condition and free from dirt, dust, or fragrances Must be in the same packaging (all cardboard and foam) and condition that you received it Must include all items that were included inside the box (charger, keys, hardware, etc.) May be subject to a restocking fee of up to 20% The restocking fee applies if return requirements are not met The restocking fee applies if the bike is not in like-new condition |
| Mankeel MK012 | |
| Mate X | |
| Monday Anza | |
| Monday Motorbikes Presidio | |
| N+ Mercedes-Benz EQ Formula E Team City Racer eBike | |
| N+ Mercedes-Benz EQ Formula E Team Silver Arrows eBike | |
| Neza F1 Series | |
| Neza HTR | |
| Neza Micro | |
| Niu M-Series | |
| OHM Discover | 30 days |
| Onyx RCR - 72V | |
| QuietKat Ranger 5.0 E-Bike | |
| Zetazs Ranger Pro Electric Scooter | |
| Ride1UP 500 Series | |
| Ride1UP Core-5 | |
| Ride1UP Roadster v2 | There is a 30-day return policy. Returns must be disassembled, re-packaged and shipped within 30 days of delivery to receive a full refund. |
| Ride1UP 700 Series | We stand by our products with a 30-day return policy if you are not completely satisfied. Just send it back to us, and you will receive 100% refund. |
| Ride1UP LMT’d Series | 30 Days; If you're not thrilled, send it back for a full refund |
| Ridel Ora | |
| QuietKat RidgeRunner Off Road Only Electric Mountain Bike | |
| QuietKat Ripper E-Bike | |
| Segway Dirt E-Bike X160 | 30 day returns with shipping fee, subject to 10% restock fee |
| Segway X260 Electric Dirt Bike | 30 day returns with shipping fee, subject to 10% restock fee |
| Segway Ninebot Kickscooter Air T15 | |
| Segway Ninebot KickScooter E45 | |
| Segway Ninebot MAX | 30 day returns with shipping fee, subject to 15% restock fee |
| Segway Ninebot ES2 with SEAT | 30 day returns with shipping fee, subject to 15% restock fee |
| Segway Ninebot ES2 | 30 day returns with shipping fee, subject to 15% restock fee |
| Segway Ninebot MAX G30LP | 30 day returns with shipping fee, subject to 15% restock fee |
| Sondors X | We accept returns within 90 days of original ship date as long as the item is in the original sealed product box, unopened, and undamaged. Shipping costs are non-refundable for change of mind returns. No returns will be accepted for items shipped to Europe via the iParcel service. |
| Super73 S1 | We stand by the quality of our products and do not accept returns on used or opened items |
| Super73 Z1 | 15% restock fee on unopened items, no returns on used |
| Bunch The Coupe Family Trike | |
| Bunch K9 Dog Friendly 3 Wheel Trike | |
| Bunch Original Electric Cargo Bike | |
| Bunch Preschool Electric Trike | |
| Torrot Muvi | |
| UBCO 2x2 ADV | |
| Uscooter GT | We stand by the quality of our products and do not accept returns on used or opened items. Cancelled scooter orders, items that are refused at delivery, and unopened scooter shipments are subject to a 15% re-stocking fee which will be deducted from the total refunded amount at the point of return. |
| QuietKat Villager Urban E-Bike | |
| Voro EMOVE Cruiser | Within 10 days of purchase - unopened merchandise |
| QuietKat Voyager E-Bike | |
| QuietKat Warrior 750 Watt E-Bike | |
| Mercane WideWheel Pro | 15 day returns with shipping fee |
| Wing Bikes Freedom 2 | Only 5 day returns, with $98 fee |
| ZuGo Rhino Step-Thru | Must return within 14 days of receiving bike The bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it Original box must be sealed, professionally packed and strapped before reshipping |
| n+ Mercedes-Benz EQ Formula E Team |