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Returns
Vehicle
Return Policy
Ariel Rider X-Class
Ariel X Class 52VMust be returned within 14 days of receiving in sealed, unopened box. Customer pays return shipping fee. Subject to up to a 25% restocking fee.
Aventon Pace 500 Step-Through
Aventon Sinch
Blix Aveny
Batch The E-BikeTo qualify for a return: Returns will be accepted within 30 days of purchase. The item(s) must be in new, unused condition with original packaging. Proof of purchase required. A refund will be applied to the original card used in the transaction.
Bike Friday Ever-E-Day Super CargoTo take advantage of this guarantee, you must notify our service department (800.777.0258 / service@bikefriday.com) within 30 calendar days of your receipt of your bike of your intent to return the bike, and we must receive it in our possession within 35 calendar days of you taking delivery of the bike. We also accept returns on parts within 30 days as long as the part is unused and undamaged. Processing your refund usually takes 2-6 weeks from the time that we receive back your returned item(s).
Blix PackaBlix has a 30-day return period from time of shipment for any orders. To see the full Returns and Exchanges term
Blix Vika+Blix has a 30-day return period from time of shipment for any orders
Carbo Model C
Cycleboard Golf
Cycleboard Rover
Delfast Top 3.0The refund period expires 14 days after the day you received your item.
Detroit Bikes E-SparrowNo questions asked 30-day return policy
Doohan iLark30 day free returns
Doohan iTank
Dualtron Mini Electric ScooterReturn Policy not listed
Espin 21 Flow
Espin 21 Sport
Espin NeroWithin 14 days of the delivery date Customer pays $175 shipping fee (withheld from refund) After 14 day, subject to up to a 20% restocking fee (withheld from refund).No returns are accepted after 30 days except in extreme cases of malfunction
Espin Nesta
Gotrax XR Ultra Folding30 day returns with shipping fee, subject to 30% restock fee
Inokim Light 2
INOKIM OX (Super Edition)There are no returns for open or used items if they can be fixed by changing a part. It is the buyer's responsibility to return the goods to us, so please ensure you repackage the products efficiently and take out courier insurance if returning by courier, any damage during transport back to us will be the customer responsibility. There are no returns on charger and batteries unless defective on arrival when buying a new scooter.
Kickbike eCruise Electric
Kimi 3 Wheeled Scooter
Lectric XP 2.014 day returns with shipping fee
Levy Original
Levy Plus2 weeks for a refund
Magnum Pathfinder 350W
Magnum Pathfinder 500WWithin 14 days of the delivery date Under 10 miles on the odometer Must be in like-new condition and free from dirt, dust, or fragrances Must be in the same packaging (all cardboard and foam) and condition that you received it Must include all items that were included inside the box (charger, keys, hardware, etc.) May be subject to a restocking fee of up to 20% The restocking fee applies if return requirements are not met The restocking fee applies if the bike is not in like-new condition
Monday Anza
Monday Motorbikes Presidio 500W
Neza HTR
Neza Micro
Niu M-Series
OHM Discover30 days
Onyx RCR - 72V
Ride1UP 500 Series
Ride1UP Core-5
Ride1UP Roadster v2There is a 30-day return policy. Returns must be disassembled, re-packaged and shipped within 30 days of delivery to receive a full refund.
Ride1UP 700 SeriesWe stand by our products with a 30-day return policy if you are not completely satisfied. Just send it back to us, and you will receive 100% refund.
Ride1UP LMT’d Series30 Days; If you're not thrilled, send it back for a full refund
Ridel Ora
Segway Dirt E-Bike X16030 day returns with shipping fee, subject to 10% restock fee
Segway X260 Electric Dirt Bike30 day returns with shipping fee, subject to 10% restock fee
Segway Ninebot Kickscooter Air T15
Segway Ninebot KickScooter E45
Segway Ninebot MAX30 day returns with shipping fee, subject to 15% restock fee
Segway Ninebot ES2 with SEAT30 day returns with shipping fee, subject to 15% restock fee
Segway Ninebot ES230 day returns with shipping fee, subject to 15% restock fee
Segway Ninebot MAX G30LP30 day returns with shipping fee, subject to 15% restock fee
Sondors XWe accept returns within 90 days of original ship date as long as the item is in the original sealed product box, unopened, and undamaged. Shipping costs are non-refundable for change of mind returns. No returns will be accepted for items shipped to Europe via the iParcel service.
Super 73 S1We stand by the quality of our products and do not accept returns on used or opened items
Super73 Z115% restock fee on unopened items, no returns on used
Torrot Muvi
UBCO 2x2 ADV
Vela Ebike
Voro EMOVE CruiserWithin 10 days of purchase - unopened merchandise
Mercane WideWheel Pro15 day returns with shipping fee
Wing Bikes Freedom 2Only 5 day returns, with $98 fee
ZuGo Rhino Step-ThruMust return within 14 days of receiving bike The bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it Original box must be sealed, professionally packed and strapped before reshipping
e-TWOW The New GT 2020We stand by the quality of our products and do not accept returns on used or opened items. Cancelled scooter orders, items that are refused at delivery, and unopened scooter shipments are subject to a 15% re-stocking fee which will be deducted from the total refunded amount at the point of return.
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