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Returns
Vehicle | Return Policy |
|---|---|
| Apollo Air Pro | |
| Apollo City | Store Pickup Only | |
| Electric Bike Company Model C | |
| Electric Bike Company Model E | |
| Electric Bike Company Model X | |
| Electric Bike Company Model Y | |
| Espin 21 Flow | Store Pickup Only | |
| Espin 21 Sport | |
| Espin Aero | |
| Espin Nero | Within 14 days of the delivery date Customer pays $175 shipping fee (withheld from refund) After 14 day, subject to up to a 20% restocking fee (withheld from refund).No returns are accepted after 30 days except in extreme cases of malfunction |
| Espin Nesta | Store Pickup Only | |
| Levy Original | |
| Levy Plus | 2 weeks for a refund |
| Magnum Pathfinder 350W | |
| Magnum Payload | Store Pickup Only | Within 14 days of the delivery date and may be subject to a restocking fee of up to 20% |
| Monday Anza | |
| Monday Motorbikes Presidio | Store Pickup Only | |
| Refurbished Espin Nero | Store Pickup Only | |
| Refurbished Levy Plus | Store Pickup Only | |
| Refurbished Segway Ninebot MAX | Store Pickup Only | |
| Ride1UP 500 Series | |
| Ride1UP Core-5 | |
| Ride1UP Roadster v2 | Store Pickup Only | There is a 30-day return policy. Returns must be disassembled, re-packaged and shipped within 30 days of delivery to receive a full refund. |
| Ride1UP 700 Series | We stand by our products with a 30-day return policy if you are not completely satisfied. Just send it back to us, and you will receive 100% refund. |
| Ride1UP LMT’d Series | 30 Days; If you're not thrilled, send it back for a full refund |
| Segway F30 | Store Pickup Only | |
| Segway Ninebot Kickscooter Air T15 | |
| Segway Ninebot KickScooter E45 | |
| Segway Ninebot MAX | 30 day returns with shipping fee, subject to 15% restock fee |
| Segway Ninebot MAX G30LP | 30 day returns with shipping fee, subject to 15% restock fee |
| Levy Plus (Used - Pickup in NYC Only) | none |